In this release:

• Full integration into Magento admin & customer areas
• Ticket threads and statuses
• Intuitive system of ticket/ticket thread
• Customizable email notifications for administrator and customer
• Easy to use administration and customer interfaces
• Complete history of all communications
• Easy copy-and-run installation
• Customizable email templates configuration
• Unlimited number of tickets

As always, find more details and screenshots in our store:
http://ecommerce.aheadworks.com/magento-extensions/help-desk-ultimate.html