This new release introduces a number of new features that make the solution even better!

Find in the package:

• Departments stats on a separate page, displying total number of tickets, and number of tickets per status. A timeframe for the stats can be defined.
• Link tickets to orders – you can allow your customers to select an order they’d wish to have support on
• Tickets tab at customer edit for easier data access and management
• Included name and email of customer in ticket reply email template
• Added number of ticket messages so you see at a glance the length of communications
• “Assign to customer” with search autosuggest so that you don’t have to wait for long select box with all your customers to render – just start typing and use the autosuggest

More information on the product page – http://ecommerce.aheadworks.com/extensions/help-desk-ultimate.html