Comments on: Help Desk Ultimate comparison guide http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/ aheadWorks' Blog discusses Magento extensions and themes development, tutorials and updates, company events and the ways of your store improvement. Wed, 08 Feb 2012 10:03:51 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Marloes http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-9706 Marloes Sun, 24 Jul 2011 22:37:30 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-9706 Nice! Nice!

]]> By: Daniel http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-7457 Daniel Fri, 17 Dec 2010 08:27:38 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-7457 great post, thanks for sharing great post, thanks for sharing

]]> By: Stasia http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-799 Stasia Thu, 27 May 2010 08:46:32 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-799 If you are able to send emails from your cell phone, it won't be a problem to manage Help Desk Ultimate tickets in this way. If you are able to send emails from your cell phone, it won’t be a problem to manage Help Desk Ultimate tickets in this way.

]]> By: AJ http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-798 AJ Wed, 26 May 2010 22:26:41 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-798 Can I use my cell phone to manage support requests via text, email, or web browser? Can I use my cell phone to manage support requests via text, email, or web browser?

]]> By: Eugene http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-320 Eugene Wed, 30 Dec 2009 19:01:01 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-320 <a href="#comment-319" rel="nofollow">@Kinderkleding</a> No, it is not included. @Kinderkleding
No, it is not included.

]]> By: Kinderkleding http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-319 Kinderkleding Mon, 28 Dec 2009 12:51:45 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-319 Is Product Questions included? http://www.magentocommerce.com/extension/846/aw_productquestions Is Product Questions included?
http://www.magentocommerce.com/extension/846/aw_productquestions

]]> By: aheadWorks Magento Blog » Magento World Newsletter (November 9, 2009) http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-252 aheadWorks Magento Blog » Magento World Newsletter (November 9, 2009) Mon, 09 Nov 2009 15:47:49 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-252 [...] Due to the release of the Help Desk Ultimate updated version, the Comparison Guide has been renewed. You can view the article comparing several help desk solutions in the following page: http://ecommerce.aheadworks.com/blog/2009/07/help-desk-ultimate-comparison-guide [...] [...] Due to the release of the Help Desk Ultimate updated version, the Comparison Guide has been renewed. You can view the article comparing several help desk solutions in the following page: http://ecommerce.aheadworks.com/blog/2009/07/help-desk-ultimate-comparison-guide [...]

]]> By: Eugene http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-224 Eugene Mon, 12 Oct 2009 07:25:36 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-224 There are 2 options possible: 1) Send your visitors to a contact form when LiveSupport is offline. All contact form queries are converted to tickets. 2) Setup LiveSupport software to send offline messages to HelpDesk email. So all incoming email will be converted to tickets. There are 2 options possible:
1) Send your visitors to a contact form when LiveSupport is offline. All contact form queries are converted to tickets.
2) Setup LiveSupport software to send offline messages to HelpDesk email. So all incoming email will be converted to tickets.

]]> By: Sandra http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-222 Sandra Fri, 09 Oct 2009 18:27:46 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-222 HI, Is it possible to make the helpdesk invisible so I can redirect my live support software to the helpdesk... It works like this.... Customer clicks on my Live Support button on my website... If I am there the customer get live support... If I am away my live support software redirects to a helpdesk where my customer posts a ticket. this way there is a permanent record of the help request... HI,

Is it possible to make the helpdesk invisible so I can redirect my live support software to the helpdesk…

It works like this….

Customer clicks on my Live Support button on my website… If I am there the customer get live support… If I am away my live support software redirects to a helpdesk where my customer posts a ticket. this way there is a permanent record of the help request…

]]> By: aheadWorks Magento Blog » Help Desk Ultimate comparison guide is renewed! http://blog.aheadworks.com/2009/07/help-desk-ultimate-comparison-guide/comment-page-1/#comment-221 aheadWorks Magento Blog » Help Desk Ultimate comparison guide is renewed! Fri, 09 Oct 2009 15:43:46 +0000 http://ecommerce.aheadworks.com/blog/?p=831#comment-221 [...] find out what new features are compared please visit the Help Desk Ultimate comparison guide [...] [...] find out what new features are compared please visit the Help Desk Ultimate comparison guide [...]

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