We are happy to announce the release of the Facebook Link User Guide which enables you to make your website more social. Using this Magento module, you can place the ‘Like’ button as well as the ‘Facebook login’ button anywhere on the site to promote the store among your customers’ Facebook friends or simplify user registration and sign-in.

The guide walks you through the extension configuration and explains the basics of creating a Facebook application. It also reveals how to put Facebook buttons at custom position on any page you like.

To download the User Guide as a PDF document, please visit the Facebook Link page.

The Help Desk Ultimate extension is a turnkey solution for Magento-based websites. It’s a perfect customer care and support Magento module with an efficient case tracking and resolution system indispensable for a successful e-commerce business.

Help Desk Ultimate v.2.8 is packed with new features that will help you make the work with tickets easier.

New features in this update include:

• Email rejecting patterns functionality implemented
  The Help Desk Ultimate Magento module is empowered with email rejecting option, which helps to configure the incoming emails and omit creating tickets from auto reply messages or spam messages.

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The modern life is increasing its speed. You can’t afford to spend your precious time on constant improvements of your Magento store’s functionality and usability. Instead, with proper tools once installed, you’ll have the possibility to focus on your business strategies and development. Here’s the list of six Magento extensions that can ease your administrator’s duties and take your store to the next level regarding its functionality and features.

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If you want to be ahead of your competitors and grow your business, you have to complete multiple tasks every day. You can’t relax saying that everything is done once and for all. In a role of a successful store owner, you have to provide your customers with the premium class merchandise as well as with more opportunities to make a purchase when they visit your store.

Actually, Magento offers a certain number of “out-of-the-box” features and can be used without additional modules. However, several studies have repeatedly shown us that the sales can be considerably increased with the help of proper tools. aheadWorks offers a variety of different extensions that can be used to promote your up-sales and cross-sales. Below there are six steps you can take in this direction.

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Reward your customers for activity in your store with real money! Newcomers and returned users can earn points for registering a new account, purchasing goods, writing product reviews, inviting friends to join your website, etc.

In turn, customers can make use of their reward points as cash discounts! Now it’s real with Magento Points & Rewards extension from aheadWorks.

Have a closer look at the Points & Rewards User Guide to learn more about the reward points, how customers can earn and spend them or check out their current balance.

This user guide focuses on the main Magento Points & Rewards module settings as well as gives you the detailed and illustrated description of the following features:

• various reward options types;
• rule creation abilities;
• referral system;
• advanced notifications;
• balance & transactions control;
• ability to change points balance from the backend.

Download the guide right now from the Points & Rewards extension page!

Magento RMA extension is an efficient method of controlling the return or exchange of the items sold to customers. The module ensures visibility and tracking of the item until the transaction is concluded.

Today we are happy to announce the release of the RMA User Guide which will assist you in providing the highest standards of customer service. This user guide introduces you to the main Magento RMA module settings, and gives you detailed and illustrated description of the following aspects:

• Creating RMA request from frontend & backend

  You can find the examples of adding RMA requests by guests, registered users, and store administrators.



• Controlling and editing pending requests

  Our User Guide explains how the admistrator can edit RMA information, including customer’s return address and the quantity of returned items, and define the request options.



• Managing request types and statuses

  Find out the way of creating new RMA types and statuses. By default, there are two request types and six RMA statuses, but you can easily add more according to your store requirements.



• Printing “Return Shipping Authorization” labels

  RMA requests which have the “Approved” status require registered customers to print a label with return address and other information. See step-by-step instruction for creating the label that should be enclosed with a returned package.

To download the User Guide as a PDF document, please visit the Magento RMA extension page.

A report is a snapshot of your business. Properly generated report is a forecast of future sales trends. Unfortunately the native Magento Sales report doesn’t allow you to make a thorough and detailed analysis of your selling activity. But with the Advanced Reports extension by aheadWorks you can have a better insight into your sales performance.

Advanced Reports are similar to native Magento reports and no special training, knowledge and efforts are required, but we have still developed and released “Advanced Reports” User Guide as a sign of careful attitude to our customers. From the Guide you will learn how to set up the extension and configure charts according to your needs, you will find the step-by-step description of each report making and the customary set of images completing the whole picture of the extension settings.

You can download the User Guide in the PDF format and get more information about the extension from the Advanced Reports page.

Our motto is simple: enlarge your store functionality and enjoy the increase of popularity. The aheadWorks Guides tell you how to configure the extensions and give you hints how to improve the functionality of your store using this or that module. RSS Reader User Guide is not an exception.

The Guide includes not only the description of the module settings but the examples how to place RSS block on different category pages and make it look like, for example, native Magento blocks of the Default theme.

You can also find the information which shows you that RSS Reader fulfills more functions than it may seem at first sight. To make sure you can download the Guide in the PDF format from the RSS Reader for Magento.

Product Questions User Guide is the next item in the list of visual aids for aheadWorks extensions. The Guide considerably simplifies the Product Questions configuration. You can find the detailed description of each step of the extension settings there. The illustrations serve the purpose of the visualization, they make the description more understandable. The PDF format and small size of the document make the Guide available for everybody.

To download the User Guide please visit the Product Questions page.

On Sale User Guide will teach you how to attract more customers’ attention to any product using the On Sale extension. The Guide includes the illustrated description of setting up any types of labels – for products with special price, new products and any custom-defined product. Those users who are experienced in CSS can find the information how to change label text style in .css files.

The Guide is worked out in such a way that the detailed description of each step is given for every label type settings, thus you can open the required chapter and find all the necessary information there without coming back to the extension general configuration.

You can download the Guide on the On Sale page.