A study done by the Association of Sales Executives revealed that the majority of sales happen after the follow-ups.

With the Follow Up Email extension, you can make the emails automatically sent to customers on any event – abandoned cart, order obtained certain status, customer added product to wishlist, etc. This indispensable tool will help you win more sales and always stay in close touch with your consumers.

Since the latest update of Follow Up Email, you can specify a tracking code for every rule and analyze the efficiency of your follow-ups in Google Analytics.

Today we are excited to release Follow Up Email v.3.3.4 with the following bug fixes:

• Error on running cron
• Emails sending improvements
• Newsletter template disappears from FUE rules if it has been changed
• Minor bug fixes

Learn more about the extension features and play with the Follow Up Email demo on the product page.

The newly updated Follow Up Email v.3.3.3 and Facebook Link v.2.1 extensions will help reach the goal.

The Follow Up Email extension is a powerful auto-responder and customer relationship tool that helps keep your site in the customer’s mind always. Use this automated email follow up Magento module and you’ll never lose track of your customers even if they have abandoned their shopping carts. Today we’re releasing Follow Up Email v.3.3.3 with these new features: New customer subscription/unsubscription events Google Analytics Tracking Code to URL The following bugs have been fixed in Follow Up Email v.3.3.3: Expired coupons deletion Issues with excluded categories New customer sign up event improvement Minor bug fixes

Please learn more about the extension features and try Follow Up Email demo on the product page.

The Facebook Link extension for Magento helps you promote your store among your customers’ Facebook friends quickly and easily. You can configure the module so that if a customer logs into your store using his Facebook account and makes a purchase, a post is automatically left on the customer’s Facebook wall, giving details of the order items or with your store notice. Since the latest update some bugs have been fixed in Facebook Link v.2.1: ‘Login via Facebook’ button can’t be translated in AW_FBIntegrator.csv ‘Share Customer Accounts’ option isn’t supported ‘Like’ button W3C validation fails ‘Like’ button isn’t shown without valid App ID and App Secret Each Magento page creates 2 requests to Facebook API Find the extension demo and features on the Facebook Link page.

Order Tags v.1.1 is now compatible with Group Deals aheadWorks extension.

More over the following bugs have been fixed:

• Incorrect page title in admin panel
• Two default order tags at the same time
• Incorrect work with non-latin symbols
• SKU-based rules issues

Try the extension demo on the Order Tags page.

Follow Up Email is a powerful auto-responder and customer relationship tool that helps you stay in close touch with your customers. Using this module you’ll never lose track of your customers even if they have abandoned their shopping carts. Since the latest update some bugs have been fixed in Follow Up Email v.3.3.2: Incorrect titles for all FUE pages Unexpected pop-up when sending email Incorrect applying coupon code Abandoned cart event doesn’t create emails for registered customers Incorrect work of coupon generation Time zone bug in event abandoned carts Layout directive problem Cancellation events do not trigger for test emails Order status history rules aren’t processing Category conditions problem Find the extension demo and features on the Follow Up Email page.

Catalog Permissions v.1.1

The Catalog Permissions Magento extension is a great choice for online merchants who want to configure the visibility of different items, product prices and even the whole categories for specified customer groups.

Since the 1.1 version of Catalog Permissions released today, the following bugs have been fixed:

• Filter by price range in layered navigation shows product with hidden price (‘Flat catalog product option’ is enabled)
• Disabled categories are displayed in sitemap if “Use flat catalog option” is enabled
• Incorrect count of products in layered navigation price range
• Incorrect page count in product sitemap in Magento CE v.1.3.3.0
• Disabled products are visible in wishlist in Magento EE v.1.10.0.2
• Subscriptions and Recurring Payments product prices are displayed in catalog

Find more on the Catalog Permissions page.

Follow Up Email v.3.3.1 With the Follow Up Email Magento extension, you’ll never lose track of your customers even if they have abandoned their shopping carts. This powerful auto-responder and customer relationship tool helps you keep your site in the customer’s mind always. The 3.3.1 version released today supports Magento EE rewards points and allows you to perform mass actions in the Email Queue grid. Also, some bugs have been fixed in Follow Up Email v.3.3.1: New coupons codes are invalid Impossibility to generate coupon code for the customer birthday event Incorrect customer name in emails Store URL problem Incorrect work via HTTPS Unsubscribe issue 404 error in the link tracking grid Unexpected coupon generation Find the complete extension description on the Follow Up Email page.

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With the Follow Up Email Magento module you’ll never lose track of your customers even if they have abandoned their shopping carts as this powerful tool helps to keep your site in the customer’s mind always.

In the 3.3 version released today, some new features have been added. If you run Magento 1.4.1.0 and higher, the Follow Up Email extension will automatically generate coupons for shopping cart price rules and attach them to emails sent to customers.

Moreover, new “Customer is assigned to group” event and “Customer placed a new order” cancellation event allows you to create extremely flexible follow up rules.

Some bugs have been fixed in the new version of Follow Up Email:

• Custom options support
• Incorrect work of “Send email to a customer” option
• Incorrect work of currency and sale amount
• Advanced Newsletter integration
• Incorrect work of formatPrice modifier
• Multistore problems
• Incorrect email template renaming
• Wrong prices in abandoned cart emails
• Incorrect resume action processing if customer wasn’t confirmed
• Order status translation

Get the complete list of the module’s features on the Follow Up Email page.

The next but not less important updated extension is Advanced Menu, which gives you flexible menu configuration functionality. In just two simple clicks, you can choose any look from the admin panel, making your store menu appear the way and the place you want.

The 2.1 version of Advanced Menu has been improved by folding subcategories in the folding menu type, which allow every store owner to configure this module depending on their menu collapsibility.

Also, the following bugs have been fixed in Advanced Menu v.2.1:

• Some categories are not displayed
• Incorrect “Include in Navigation Menu” option work
• Incorrect “Disable Magento Native Layered Navigation Block” option work
• Selecting category above separator in dropdown menu causes 404 error
• Unmatched UL tag in horizontal advanced plain menu
• JS error with 2 folding menus at one page

Find the extension demo on the Advanced Menu page.

Since 3.2.2 version released today, Follow Up Email supports the Custom STMP Magento extension from aheadWorks. Such integration implies that your follow up emails will be sent through any configured SMTP server.

Native Magento possibilities don’t allow sending emails to admin when, for example, an order is created or cancelled. It entails inconvenience as everything has to be checked manually. The Follow Up Email extension allows you to overcome these difficulties as in the new version an ability to specify the emails recipient (customers and\or admin) has been implemented.

In the 3.2.2 version, the following bugs have been fixed to make our Magento module work more stable:

• Incorrect rule saving in Opera
• Multiple rules saving after “Save” button click
• Incorrect message occurs when email sending fails
• Event for one of several orders cancels sending all mails to this customer
• Incorrect image path in templates
• Cron dies with memory shortage error
• Display statistics error
• Backend security violation
• Incorrect work in multistore
• Incorrect Advanced Newsletter integration
• Subscribe checkbox is absent in Magento EE
• Wrong rule processing in some cases

Have questions about Follow Up Email or any other aheadWorks extension for Magento? You are welcome to our Forum where you can discuss problem issues, request features, and share your code snippets, theme tricks, and translations.

If you want to learn all Follow Up Email advantages and features, please visit the extension page.

Fred Reichheld (author of “Loyalty Rules”) affirms that a mere 5% increase in customer retention can result in a 75% increase in customer value. Impressive enough to ignore the role of loyalty, isn’t it?

But customer loyalty can’t be bought – it can be only earned by your caring attitude towards them. The Follow Up Email extension from aheadWorks is the very tool to help you always stay in touch with your customers and enlarge the retention of your current consumers.

With new feature – the Market Segmentation Suite extension integration – implemented in the latest version of Follow Up Email you will never lose track of your customers whatever they order, add to wishlist or leave in abandoned cart.

Specify the rule, define Market Segmentation Suite condition and your follow-up emails will be sent automatically to customers when, for example:

• total sales amount of the products in cart equals or greater than $1000
• T-Shirt from Dolce & Gabbana for $395 is added to wishlist
• HTC Touch Diamond is in the abandoned cart
• and so on

Thus sending follow-up emails becomes №1 in your plan of building customer loyalty and allows your customers to feel that they are treated with all possible care and respect.

The following bugs have been fixed in the latest version of Follow Up Email as well:

• Incorrect processing of “Advanced Newsletter – Send only to subscribers of segments” rule option
• Link Tracking grid sorting
• Product type label displaying
• adminhtml.xml added
• Incorrect work of rule when Sale Amount condition is set to “Doesn’t matter”
• Sender details default value in general settings
• Edit rule page error when Advanced Newsletter extension disabled
• Z-Blocks extension reference

You can find more information about Follow Up Email on the extension page.

Note: Market Segmentation Suite is a separate aheadWorks extension and does NOT go with the Follow Up Email package.

• Customers details messed in the queue
• Unquoted expressions in back quotes in template filter
• Incorrect work of ‘View Rule’ action in the Link Tracking grid
• Impossible to configure Email chain of the rule in IE
• Unexpected redirecting when clicking the ‘Send now’ or ‘Cancel’ button in the Email preview window in IE 7/8
• “Send only to newsletter subscribers” rule option for unsubscribed customers
• Link tracking page crash when applying filter in grid
• Minor changes

Please, find more information about Follow Up Email on the extension page.

• ‘New customer signup’ event
• New ‘Decimal’ template filter modifier
• Event cancelling by customer email only (not by email and initiator object)
• Schedule more than one email on the same time
• Mail encoding is UTF-8 now

In addition the following bugs have been fixed:

• url_resume in Multistore mode
• Grouped products condition on order and cart-related events
• BCC field is always empty in email preview
• The URL generated via url_resume doesn’t consider the store in Multistore
• Sending test emails with empty test object IDs fields
• Sending test emails on ‘Customer birthday’ event
• Send E-mail from the Mail Log with certain conditions

One more thing which will definitely highlight your spirits is the Follow Up Email User Guide. 36 pages of the Guide will tell you how to configure the extension, manage Follow Up Email rules, create new email templates using either Newsletter Template or Transactional Email Template.

The Examples chapter will lead you from different rules and templates creation till test email sending. 30 screenshots perfectly serve for settings illustration and self-control – you can always check what you have done and what should be done.

To download the User Guide in PDF and learn more about Follow Up Email, please visit the extension page.

• Added filter by product  SKU, which allows you to create follow ups basing on a particular product
• New filter – Customer group
• Days, Hours, Minutes, and Before/After delay available
• Integration with the aheadWorks Advanced Newsletter extension, targeting by its segments
• ‘Send only to newsletter subscribers’ option moved from general settings to the rule settings
• Some minor changes

Besides, “Duplicated messages on order status events” bug has been fixed.

As always, the update is free.

All Follow Up Email information can be found on the product page:

http://ecommerce.aheadworks.com/extensions/follow-up-email.html