||The Help Desk Ultimate Magento extension is considered to be the best case tracking and resolution system among customer service solutions and the most downloaded module for Enterprise Edition at Magento Connect.
Help Desk Ultimate helps you raise your customers care and support level. No more lost emails, forgotten answers, and inquiries. Our module converts customer emails into tickets making your help desk to be a seamless experience.
Today we are pleased to announce the release of Help Desk Ultimate v.2.8.1 compatible with the new Magento CE 1.6 version.
Check out the minor bugs fixed in this update:
- Issue when answering a ticket as not logged in customer
- Contact form integration issue
Please find more information about this Magento module on the Help Desk Ultimate page.
The Help Desk Ultimate extension is a turnkey solution for Magento-based websites. It’s a perfect customer care and support Magento module with an efficient case tracking and resolution system indispensable for a successful e-commerce business.
Help Desk Ultimate v.2.8 is packed with new features that will help you make the work with tickets easier.
New features in this update include:
- Email rejecting patterns functionality implemented
The Help Desk Ultimate Magento module is empowered with email rejecting option, which helps to configure the incoming emails and omit creating tickets from auto reply messages or spam messages.
The Help Desk Ultimate Magento extension is a powerful auto-responder and customer relationship tool that helps to keep your site in the customer’s mind always. Use this automated email follow up Magento module and you’ll never lose track of your customers even if they have abandoned their shopping carts.
We have just released the 2.6.6 version with the following new features implemented:
- Improved interface of ticket and order integration
A new View Order button has been added which allows you to get to the order page exactly from the Ticket Information page.
You can view the list of all assigned tickets in the Order View page as well as create new tickets from the order.
- CC (carbon copy) of all HDU emails
Now you can receive a carbon copy of all emails sent through the Help Desk Ultimate extension.
- Improved spam protection
With the new extension version you get a higher level of spam protection for your tickets created in the frontend.
The following bugs have been fixed:
- Wrong notification in multistore mode
- Problems with ticket creation from admin area in a single store mode
- Popup notification on departments’ statistic page
- CSS compatibility
- Wrong redirect after clicking the Save and Continue button
- Multistore department problem
- Assign new ticket to order
- Attachments with special symbols in the file
To learn the complete feature list, please visit the Help Desk Ultimate page.
Professional relationship with your customers should be built as thoroughly as your personal relationship. Many online merchants lose their clients because of lack of communication and poor customer service.
Help Desk Ultimate is the very extension which will help you raise your customers care and support level up to the mark. It’s a perfect Magento module with an efficient case tracking and resolution system indispensable for a successful e-commerce business.
Today we release the 2.6.5 version of Help Desk Ultimate, which makes the work with this Magento extension easier, faster, and more efficient for your customer support team as the following new features have been implemented:
- Ability to hide departments for frontend
You can create as many departments as you need and make visible for frontend only some of them.
- Default status for tickets created by admin
In the extension settings, you can specify which status the ticket will get by default if the ticket is created from the backend.
- Custom statuses for tickets
The new extension version allows creating additional statuses for tickets. Moreover, the information on these statuses is displayed in the Departments Statistics as well.
- Ability to work in “save and continue” mode
We added the Save and Continue Edit button to make the work with tickets easier and faster for your support department.
- New improved order assignation interface
Now you can start typing the order number and a list of all corresponding orders will appear in the field below.
- Email attachment validation
When Help Desk Ultimate fetches emails from gateway, it checks the attached file size and if it is more that specified, the attachment is ignored.
The number of bugs has been fixed in Help Desk Ultimate v.2.6.5, including:
- Wrong store ID in tickets created from email
- Incorrect special chars converting in ticket body
- Wrong departments’ statistics
- Incorrect count of replies
- Wrong URLs in a ticket body
- Incorrect attached images with more than 64kb size
- Wrong “From” field in notifications sent to admin
- Incorrect guest name in ticket created from contact form
- Some other minor bugfixes
||Help Desk Ultimate