The shortest way to turn visitors to customers is to convince them that they are looked after and their needs are taken into consideration. Make your customers feel confident by answering their potential questions beforehand with our Knowledge Base module.
The Knowledge Base Magento extension allows you to create a base of answers to customers’ frequently asked questions and display them in an easy-to-read way.
Today we have great news for you – Knowledge Base has become much more SEO-friendly. The updated Knowledge Base extension v.1.3 allows adding meta data for articles and categories. Now you can define meta title, keywords, and description to provide your site with a higher ranking on search engines.
Besides, the following bugs have been fixed in Knowledge Base v.1.3:
- incorrect articles and categories filtering
- error if footer block was removed from layout
- problem with KB block customization
Remember, if your support period is active, you can download the latest version of the extension absolutely for free!
Find the complete list of features on the Knowledge Base extension page.
More than 7 out of 10 internet users are online buyers, and the number is growing. Having a popular website means that you would enter the largest world market reaching potentially billions of homes and businesses. But every day hundreds of e-stores are created all over the world.
With the abundance of online shops, it’s difficult to make out an individual. To withstand severe competition and allure customers to stay with you, your e-store should stand out from the crowd and offer as many opportunities for its clients as possible.
Below you will find 3 tips how to make your clients stay with you and not sneak away to your competitor.
To build business relationships, you need to pay great attention to your clients’ needs and interests. An ideal way to keep customers for life is to exceed their expectations consistently and provide services that are always at a high level. Clients are attracted to businesses that care about their convenience.
If a site is large and content-rich, a user-friendly search engine will be an indispensable aid for customers. With the Advanced Search extension, your clients will be able to find any product in your Magento store within a few seconds.
Today Advanced Search v.1.2 has been released. The new version of the extension supports search through articles of Knowledge Base, an aheadWorks extension for Magento. Moreover, some other features have been added:
- stripping tags in search request
- ability to specify path to Sphinx searchd daemon
Besides some minor bugs, in Advanced Search v.1.2 the issue of disabled indexes state in grid has been fixed.
To find the complete description of the module features, visit the product page of the Advanced Search Magento extention.
The Knowledge Base module for Magento contributes into making your online store informative and convenient for clients. The Knowledge Base page can contain FAQ that might occur regarding products or services.
We are glad to present Knowledge Base v.1.2. Now you can find ‘Store views’ column in ‘Articles’ and ‘Categories’ grids in backend.
The updated version contains the following bugfixes:
- Magento PE compatibility
- incorrect redirect if article suffix is not defined
- incorrect page titles in administration panel
- multibyte string problems
- incorrect attachment name on file uploading
- fatal error occurs in ‘Articles’ grid if administrator has limited rights
Learn more about the Knowledge Base Magento extension on the product page.
If you want to increase search engine traffic and attract more visitors to your Magento store, it’s really important to make your website informative and content-rich. The site should contain plenty of useful information, while your content should be authentic and unique.
The Product Questions and Knowledge Base Magento extensions from aheadWorks are helpful in achieving these goals. They make your site popular and successful among the target customers and keep the users informed and pleased at the same time.
Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked – rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers.
The Knowledge Base Magento extension allows you to add FAQ page to your store. This software implies the usage of a knowledge base to store solutions on problem issues which are referred to periodically or any other documentation required for your site needs.
Since the 1.1 version released today, Knowledge Base is compatible with Magento EE 184.108.40.206 and 220.127.116.11. Moreover, now you can specify whether to use secure URLs for the extension in the frontend or disable this option.
The following bugs have been fixed in Knowledge Base v.1.1:
- articles from deleted categories aren’t accessible
- incorrect rating calculation
- list tags doesn’t work in the article content
- incorrect tags view
- incorrect store view switching
- issue with short description content
- hardcoded footer link
- incorrect translation file
- global record search doesn’t work with Knowledge Base articles
Learn more about this Magento extension on the Knowledge Base page.
Today the 1.0.3 version of the Knowledge Base extension has been released. The new version is distinguished by an ability to limit the quantity of tags displayed in tags block what gives you more control over the extension functionality.
The following bugs have been fixed in Knowledge Base 1.0.3:
- Users with limited permissions can’t manage articles and categories at backend
- Disabled category is accessible through direct link
- Title changes are not applied to footer links and page header titles
- Minor bugfixes
To view the extension demo and screenshots, please visit the Knowledge Base page.
Proper customer service is the very thing that oils the wheels of your business. While maintaining first-class consumer support you are keeping customers – that is much easier, cheaper and more efficient than obtaining and attracting new clientele. Your customers should feel that you are doing everything possible to resolve their doubts and troubles. If it is so – you have won their loyalty.
aheadWorks development team provides you with a perfect opportunity to take your support service to the highest level with the help of a powerful set of three independent extensions – Help Desk Ultimate, Product Questions and Knowledge Base.
Help Desk Ultimate is a turnkey solution that enriches and refines the process of resolving your customers’ problems. It is easy-to-use system of tickets managing. You can create unlimited number of tickets and edit them from admin panel, link tickets with orders, reassign ticket to other department or lock it so no other department could edit it.
As for the already well-proven Product Questions extension that works with customers’ questions on your store items, it can be integrated with Help Desk Ultimate. The questions are automatically converted into Help Desk tickets and then administrator deals with a properly ranked and arranged list of issues. This greatly facilitates the process of customer care and support management and provides you with an ability to differentiate the hottest topics and afterwards, for example, clarify all the points in the form of a Frequently Asked Questions page.
The perfect assistant in creating FAQs is the Knowledge Base extension. It implicates the usage of the knowledge base to grasp all the information on most popular points, create articles, group them in categories and display on the Frequently Asked Questions page.
Customers should know that they are not left face to face with their problems. Provide first-rate customer service and you would be amazed how thankful satisfied customers are – they will surely prove their appreciation coming back to your store over and over again.