Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked – rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers.

The Knowledge Base Magento extension allows you to add FAQ page to your store. This software implies the usage of a knowledge base to store solutions on problem issues which are referred to periodically or any other documentation required for your site needs.

Since the 1.1 version released today, Knowledge Base is compatible with Magento EE 1.9.1.1 and 1.10.0.1. Moreover, now you can specify whether to use secure URLs for the extension in the frontend or disable this option.

The following bugs have been fixed in Knowledge Base v.1.1:

• articles from deleted categories aren’t accessible
• incorrect rating calculation
• list tags doesn’t work in the article content
• incorrect tags view
• incorrect store view switching
• issue with short description content
• hardcoded footer link
• incorrect translation file
• global record search doesn’t work with Knowledge Base articles

Learn more about this Magento extension on the Knowledge Base page.

Today the 1.0.3 version of the Knowledge Base extension has been released. The new version is distinguished by an ability to limit the quantity of tags displayed in tags block what gives you more control over the extension functionality.

The following bugs have been fixed in Knowledge Base 1.0.3:

• Users with limited permissions can’t manage articles and categories at backend
• Disabled category is accessible through direct link
• Title changes are not applied to footer links and page header titles
• Minor bugfixes

To view the extension demo and screenshots, please visit the Knowledge Base page.

Proper customer service is the very thing that oils the wheels of your business. While maintaining first-class consumer support you are keeping customers – that is much easier, cheaper and more efficient than obtaining and attracting new clientele. Your customers should feel that you are doing everything possible to resolve their doubts and troubles. If it is so – you have won their loyalty.

aheadWorks development team provides you with a perfect opportunity to take your support service to the highest level with the help of a powerful set of three independent extensions – Help Desk Ultimate, Product Questions and Knowledge Base.

Help Desk Ultimate is a turnkey solution that enriches and refines the process of resolving your customers’ problems. It is easy-to-use system of tickets managing. You can create unlimited number of tickets and edit them from admin panel, link tickets with orders, reassign ticket to other department or lock it so no other department could edit it.

As for the already well-proven Product Questions extension that works with customers’ questions on your store items, it can be integrated with Help Desk Ultimate. The questions are automatically converted into Help Desk tickets and then administrator deals with a properly ranked and arranged list of issues. This greatly facilitates the process of customer care and support management and provides you with an ability to differentiate the hottest topics and afterwards, for example, clarify all the points in the form of a Frequently Asked Questions page.

The perfect assistant in creating FAQs is the Knowledge Base extension. It implicates the usage of the knowledge base to grasp all the information on most popular points, create articles, group them in categories and display on the Frequently Asked Questions page.

Customers should know that they are not left face to face with their problems. Provide first-rate customer service and you would be amazed how thankful satisfied customers are – they will surely prove their appreciation coming back to your store over and over again.

FAQ or Frequently Asked Questions page allows you to provide your existent and potential customers with the information people are usually interested in – supported payment gateways, delivery date & time, guarantees, refunds, confidentiality and so forth. In fact, it is the place where your site visitors can get the immediate answers to the majority of their requests.

In spite of the seeming single role of the Frequently Asked Questions page, it serves at least 4 purposes:

1. Gives answers to the most popular questions
   People don’t like to purchase blindly. They have the right to know what and under which circumstances they are buying. If they don’t find such information on your site, they will turn to your competitors.
2. Helps to improve your sales conversions
   Answer questions before they’ve been asked – people like caring attitude and thank by becoming your regular customers.
3. Increases SEO ranking
   The formula is simple – the more unique content, the more traffic to your site.
4. Decreases requests to support
   Having placed the frequently asked questions on your site, you will reduce the number of customers’ appeals to your support team.

Thus thoroughly prepared information for FAQ page helps you to build customer loyalty, raise your business and increase your site’s rating on search engines. Rather solid argumentation to ignore this marketing springboard of capturing your audience.

Information grouped to categories, tags assigned to articles, automatically generated Top Articles and Latest Articles blocks – all these features available in the Knowledge Base extension from aheadWorks work hand in hand to ease finding required information.

If you want to learn how to add and manage the FAQ page with Knowledge Base, visit the extension page.

Thinking over building a knowledgebase to store important business-related information? Want to add FAQ page to your store? Then Magento Knowledge Base from aheadWorks is the very extension you are looking for. This software implies the usage of a knowledge base to store solutions on problem issues which are referred to periodically or any other documentation required for your site needs. Buy Knowledge Base now!

Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked – rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers.

All the documentation created by store owner is displayed by means of articles assigned to admin-defined categories. The process of documenting is intuitively understandable and uses familiar standard Magento interface.

A rich set of Knowledge Base settings makes the extension fully customizable – you can define articles listing type (short or full), limit article description length, manage articles rating, upload attachments for articles, etc. You are also able to specify the options of each block – Category, Top Articles, Latest Articles and Tags – by setting up their title, sort order and number of articles displayed.

The Knowledge Base extension offers you a number of powerful features:

• Ready-to-use interface with CMS-friendly blocks
• Frontend section combined with Search, Category Articles, Top & Latest Articles independent blocks



• Search articles by combination of words or exact phrases
• Search articles by tag or category
• SEO-friendly direct links
• Articles sorting by date and rating
• Article text WYSIWYG editor
• Article attachments
• Article author
• Article status



• Article categories
• Multiple categories per article



• Per-store categories



• Article rating voted from frontend and controlled from backend
• Article rating voting limitation



• Configurable article listing type
• Module Title, URL key, Frontend, etc. configurable from backend
• Configurable Title & Sort order of main blocks
• Articles tag cloud
• Proportional tag size in Article Tags block
• Printer-friendly blocks
• Global search articles in Admin panel



• Simple CSS & layout to set custom view style

You can visit the Magento Knowledge Base page and find more information about this extension.