SEO is the ongoing process of structuring web pages so that they are found, read, and indexed by various search engines in the most effective manner possible. The better optimized the page is, the higher ranking it will obtain in major search engine results. To be on the first pages and, thereby, get the highest traffic – isn’t that you are aiming at?

URL rewriting is one of the ways how you can optimize your site for search engines. As you know, the feature of SEO-friendly URLs has been already implemented in our Product Questions v.1.3, but it was greatly improved in the just released minor version.

Now, if you enable the URL rewrite option, the “-question” will be added to the product page link, e.g. http:// example.com/cell-phones/nokia-questions.html. It looks more friendly for search engines and memorable for your store visitors, isn’t it?

You can look how this new option works in our demo on the Product Questions page.

Stasia News, Updates Extensions, Product Questions

Proper customer service is the very thing that oils the wheels of your business. While maintaining first-class consumer support you are keeping customers – that is much easier, cheaper and more efficient than obtaining and attracting new clientele. Your customers should feel that you are doing everything possible to resolve their doubts and troubles. If it is so – you have won their loyalty.

aheadWorks development team provides you with a perfect opportunity to take your support service to the highest level with the help of a powerful set of three independent extensions – Help Desk Ultimate, Product Questions and Knowledge Base.

Help Desk Ultimate is a turnkey solution that enriches and refines the process of resolving your customers’ problems. It is easy-to-use system of tickets managing. You can create unlimited number of tickets and edit them from admin panel, link tickets with orders, reassign ticket to other department or lock it so no other department could edit it.

As for the already well-proven Product Questions extension that works with customers’ questions on your store items, it can be integrated with Help Desk Ultimate. The questions are automatically converted into Help Desk tickets and then administrator deals with a properly ranked and arranged list of issues. This greatly facilitates the process of customer care and support management and provides you with an ability to differentiate the hottest topics and afterwards, for example, clarify all the points in the form of a Frequently Asked Questions page.

The perfect assistant in creating FAQs is the Knowledge Base extension. It implicates the usage of the knowledge base to grasp all the information on most popular points, create articles, group them in categories and display on the Frequently Asked Questions page.

Customers should know that they are not left face to face with their problems. Provide first-rate customer service and you would be amazed how thankful satisfied customers are – they will surely prove their appreciation coming back to your store over and over again.

Stasia News Extensions, Help Desk Ultimate, Knowledge Base, Product Questions

aheadWorks is a dynamic and high-growth company providing its clients with business solutions and products in the area of Magento platform development. And it is the care for our customers that is one of our primary aims.

So in order to provide your business improvement, ensure your competence in the sphere of site-management awareness and to assure you in diversified beneficial nature of aheadWorks extensions we always strive to facilitate the usage of our Magento modules.

Alongside with various backing stuff such as user guides, demos, screenshots, changelogs and other information we have been pondering over the issue of what additional supporting material to provide you with.

And now we are glad to announce that our efforts in the field of customers’ care and assistance resulted in the release of the “Product Questions” Video Guide.

Don’t know how to use the Product Questions extension? Doubt if it is necessary for your business? Eager to see how it works before purchasing the module? Just have a close look at our new Video Guide in order to avoid any uncertainty!

This video manual focuses on the main extension settings, captures your attention on how to ask a question and answer it. We grasped all the key matters together and did our best to clarify the essence of the issues with the help of narration and video guidance. Our brand new supporting tool will save your time while dealing with the Product Questions extension.

Watch the “Product Questions” Video Guide on the extension page!

Stasia News Product Questions, Video Guide

Product Questions has become even more feature-rich extension than before. A bulk of new options considerably broaden the software functionality – now you can allow or forbid guests to ask questions and vote helpfulness, limit the number of questions displayed on the Product Page, send auto-responding notifications to customers and much more!

The latest version of the Product Questions extension offers the following new features:

For you

SEO-friendly URLs
Improve your website’s search results ranking with the Product Questions extension!

Disable “Ask a question” form for guests
Don’t want guests to ask questions about your products? Disable this option from admin panel and define a message asking unregistered customers for example to log in or create an account (links are available in the message).

New pre-defined variables for email template
The range of pre-defined variables has been considerably increased – now you can define more objects for email template.

Parse URLs into links when admin replies
The new version of this aheadWorks extension allows you to use in your replies not only URLs but parse them into links as well.

Spam protection
Simple spam protection can secure you from losing time on unwanted messages processing.

Disable helpfulness rating for guests
Product Questions allows you to enable/disable the opportunity of voting question helpfulness for guests.

Limit the number of questions on the Product Page
Show last X questions when displaying Product Questions block on Product page.

Send auto-responding notifications to customers
Immediately provide necessary information to your customers or let them know that you will get back to them at preset time intervals. Anyhow auto-responder option reduces your time and heightens customers’ loyalty.

Multistore support
You can find out from which store the question has been asked.

Magento v.1.4.0.0 compatibility
The extension is now officially compatible with Magento 1.4.0.0

For your customers

RSS feed
Allow your customers to subscribe to a feed and always be in the swim

Question sorting by date and helpfulness
Convenient sorting allows visitors to display the latest or less helpful product questions.

Ability to get subscribed to newsletter from the “Ask a question” form
The Product Questions extension lets your customers to get subscribed to a newsletter directly from the “Ask a question” form – just specify whether it will be standard Magento newsletter or the Advanced Newsletter extension by aheadWorks.

The following bugs have been fixed in Product Questions v.1.3:

• Short tags in templates
• ‘aw_’ prefix added to table name
• Module disabling from backend fix
• Minor changes

Please find more information on the Product Questions page.

Stasia News, Updates Extensions, Product Questions

Product Questions User Guide is the next item in the list of visual aids for aheadWorks extensions. The Guide considerably simplifies the Product Questions configuration. You can find the detailed description of each step of the extension settings there. The illustrations serve the purpose of the visualization, they make the description more understandable. The PDF format and small size of the document make the Guide available for everybody.

To download the User Guide please visit the Product Questions page.

Stasia News, Tutorials Product Questions, User Guide

In this release some minor bugs were fixed:

• Global Record Search in the backend
• Incorrect visibility filling
• “Save and continue edit” button action
• Sorting by Yes/No in the backend

Please find out more about the extension on the Product Questions page.

Stasia News, Updates Extensions, Product Questions

We have a special offer for you — Power Pack for Magento!

Buy 5 most demanded products and get 20% discount!

1. Help Desk Ultimate

   Help Desk Ultimate is a perfect customer care and support solution for ecommerce sites based on Magento.

2. AJAX Cart Pro

   AJAX Cart Pro extension removes annoying page reloads on add to cart and delete from cart user actions. Items added instantly with animation effects.

3. Z-Blocks

   Z-Blocks a perfect tool for controlling static blocks in your store.

4. Product Questions

   Stay in touch with your visitors and customers with the help of Product Questions module. It adds a questions page to each product.

5. Follow Up Email

   Follow Up Email gives a comfortable and flexible way to automatically reach your customers on day X after an order had been placed.

Power Pack cost: $428 (Original price: $535, you save $107)

Find more information at SPECIAL OFFERS page

Stasia News AJAX Cart Pro, Extensions, Follow Up Email, Help Desk Ultimate, Product Questions, Z-Blocks

Release features:

• Complete breadcrumbs
• Customer-defined status
• Ability to insert PQ blocks via layout
• Link to admin area from e-mail
• Bugfixes

More information, demo, screens are on product page: http://ecommerce.aheadworks.com/product-questions.html

Eugene Updates Extensions, Product Questions

aheadWorks is happy to send out the first newsletter for subscribers of Magento World store. In our monthly newsletters we are going to inform you regarding new releases of our current products as well tell about new new ones. Also, each newsletter will contain a featured product or a pack of the month with a really significant discount.

We would like to invite you to visit our blog. Besides all kinds of interesting and valuable information it would contain current development spotlights and product updates keeping you informed about your product releses. You are able to subscribe to your product(s) RSS feeds and download the updates as soon as they are available. Please visit http://ecommerce.aheadworks.com/blog/

February 2009 was quite a rich on releases, so let’s start!

New Extensions

Please do not forget to check product page of the extensions that might interest you – there is much more information like tips, FAQ, changelog, demos, videos etc.

Help Desk

Nowadays we cannot imagine an online business without good customer support and case tracking and resolution system. This becomes a crucial point for online merchants and service providers. According to our recent studies up to 78% of respondents put customer support on the first places for consideration when choosing a merchant or provider on the Net.
Help desk Magento extension by aheadWorks is a perfect customer care and support solution for ecommerce sites based on Magento.

Z-Blocks

Z-Blocks – is a unique solution to control static blocks in your store. Now you don’t need to change template and layout files manually every time when you want to add an advertising banner or add some specific information. Now all the administration of static blocks is available in admin panel.
Z-Blocks extension uses native Magento functionality – you can create different static blocks for different Store views.

Updated extensions

Don’t forget to check full changelog on the product pages.

Featured Products

Current version: 2.0
Upgrade: Highly recommended from any previous version
Upgrade cost: free for all versions
What’s new:

• Variety of new configuration options in the administration interface
• New slideshow type – slider
• Ability to define category per product

Help Desk

Current version: 1.1
Upgrade: Highly recommended from any previous version
Upgrade cost: free for all versions
What’s new:

• Ability to attach files
• A bunch of minor bugfixes
• Minor interface improvements
• French and German localizations

Product Questions

Current version: 1.0.9
Upgrade: Highly recommended from 1.0.6 and below; recommended for all others
Upgrade cost: free for all versions
What’s new:

• Multiple stores support
• HTTPS connections improvements
• Many minor bugfixes

Promotion of the Month!

aheadWorks itself is a company dedicated to provide not only a quality service and products but also a good customer care. Since the very launch of our store we are receiving a good volume of feedback from our customers and visitors. Our valuable assistants in this task are Help Desk and Product Questions modules, which being combined create a powerful customer care solution for Magento stores. Use the following coupon to get both Help Desk and Product Questions with 40% discount:

HDPQNSLT40

Eugene Newsletter Featured Products, Help Desk, Product Questions, Z-Blocks

We’ll try to implement all features requested in the first post of this topic: http://www.magentocommerce.com/boards/viewthread/19572/ 
Estimated completion date – 3 Feb 2009.

Eugene News Extensions, Product Questions