According to the poll held on the aheadWorks Facebook page the most asked-for extension this week is Product Questions.

Starting from today till November 06, 2011 you can get all new Product Questions 20% OFF!

Updated Extensions

Encourage your customers to interact with you and use a professional approach to handle their product-related questions with the Product Questions extension. Today we’d like to release version 1.4.2 with the following new features: Product Questions tab is added on the Product Information page ‘Back to the product page’ link is added on the product questions page The following bugs have been fixed in Product Questions v.1.4.2: ‘Do you find this question helpful? Yes/No’ string is visible if a customer voted Broken ‘Sign up’ and ‘Login’ links on the Product Questions page Missing strings to FR and DE locale are added Incorrect link to admin area in notifications Incorrect Reply-To in notifications repaired Date time in PQ backend grid depends on interface locale Try the extension demo on the Product Questions Magento extension page.

If you are running a Magento store then you know how much content enhances the credibility of your store. The Advanced Reviews module enlarges the functionality of a native Magento solution, encourages customers to submit product reviews thus making e-commerce site owners benefit from user-generated content. The following bugs have been fixed in Advanced Reviews v.2.1: Filter by pros and cons works incorrectly Incorrect code for long date type Helpfulness link is displayed after voting Helpfulness link is displayed for guests if the option ‘Guests can’t rate helpfulness’ turned to ‘Yes’ Find more information about this Magento module on the Advanced Reviews page.

Today we released the 1.4 version of Product Questions which makes the extension’s work yet more stable as the following bugs have been fixed:

• Wrong Advanced Newsletter segments fetching
• Incorrect email address in the “Reply to” field
• Wrong backend URL if “Add Store Code to URLs” is enabled
• Mistakes in translation file
• Impossible sorting of replied questions in grid
• Wrong number of questions to display
• Invalid transactional email code
• Incorrect links in RSS feed if “URL rewrites” is enabled

You can find the complete information about this Magento extension – the module description, the screenshots, the frontend demo, the user guide, and the video guide – on the Product Questions page.

URL rewriting is one of the ways how you can optimize your site for search engines. As you know, the feature of SEO-friendly URLs has been already implemented in our Product Questions v.1.3, but it was greatly improved in the just released minor version.

Now, if you enable the URL rewrite option, the “-question” will be added to the product page link, e.g. http:// example.com/cell-phones/nokia-questions.html. It looks more friendly for search engines and memorable for your store visitors, isn’t it?

You can look how this new option works in our demo on the Product Questions page.

aheadWorks development team provides you with a perfect opportunity to take your support service to the highest level with the help of a powerful set of three independent extensions – Help Desk Ultimate, Product Questions and Knowledge Base.

Help Desk Ultimate is a turnkey solution that enriches and refines the process of resolving your customers’ problems. It is easy-to-use system of tickets managing. You can create unlimited number of tickets and edit them from admin panel, link tickets with orders, reassign ticket to other department or lock it so no other department could edit it.

As for the already well-proven Product Questions extension that works with customers’ questions on your store items, it can be integrated with Help Desk Ultimate. The questions are automatically converted into Help Desk tickets and then administrator deals with a properly ranked and arranged list of issues. This greatly facilitates the process of customer care and support management and provides you with an ability to differentiate the hottest topics and afterwards, for example, clarify all the points in the form of a Frequently Asked Questions page.

The perfect assistant in creating FAQs is the Knowledge Base extension. It implicates the usage of the knowledge base to grasp all the information on most popular points, create articles, group them in categories and display on the Frequently Asked Questions page.

Customers should know that they are not left face to face with their problems. Provide first-rate customer service and you would be amazed how thankful satisfied customers are – they will surely prove their appreciation coming back to your store over and over again.

So in order to provide your business improvement, ensure your competence in the sphere of site-management awareness and to assure you in diversified beneficial nature of aheadWorks extensions we always strive to facilitate the usage of our Magento modules.

Alongside with various backing stuff such as user guides, demos, screenshots, changelogs and other information we have been pondering over the issue of what additional supporting material to provide you with.

And now we are glad to announce that our efforts in the field of customers’ care and assistance resulted in the release of the “Product Questions” Video Guide.

Don’t know how to use the Product Questions extension? Doubt if it is necessary for your business? Eager to see how it works before purchasing the module? Just have a close look at our new Video Guide in order to avoid any uncertainty!

This video manual focuses on the main extension settings, captures your attention on how to ask a question and answer it. We grasped all the key matters together and did our best to clarify the essence of the issues with the help of narration and video guidance. Our brand new supporting tool will save your time while dealing with the Product Questions extension.

Watch the “Product Questions” Video Guide on the extension page!

The latest version of the Product Questions extension offers the following new features:

For you

SEO-friendly URLs
Improve your website’s search results ranking with the Product Questions extension!

Disable “Ask a question” form for guests
Don’t want guests to ask questions about your products? Disable this option from admin panel and define a message asking unregistered customers for example to log in or create an account (links are available in the message).

New pre-defined variables for email template
The range of pre-defined variables has been considerably increased – now you can define more objects for email template.

Parse URLs into links when admin replies
The new version of this aheadWorks extension allows you to use in your replies not only URLs but parse them into links as well.

Spam protection
Simple spam protection can secure you from losing time on unwanted messages processing.

Disable helpfulness rating for guests
Product Questions allows you to enable/disable the opportunity of voting question helpfulness for guests.

Limit the number of questions on the Product Page
Show last X questions when displaying Product Questions block on Product page.

Send auto-responding notifications to customers
Immediately provide necessary information to your customers or let them know that you will get back to them at preset time intervals. Anyhow auto-responder option reduces your time and heightens customers’ loyalty.

Multistore support
You can find out from which store the question has been asked.

Magento v.1.4.0.0 compatibility
The extension is now officially compatible with Magento 1.4.0.0

For your customers

RSS feed
Allow your customers to subscribe to a feed and always be in the swim

Question sorting by date and helpfulness
Convenient sorting allows visitors to display the latest or less helpful product questions.

Ability to get subscribed to newsletter from the “Ask a question” form
The Product Questions extension lets your customers to get subscribed to a newsletter directly from the “Ask a question” form – just specify whether it will be standard Magento newsletter or the Advanced Newsletter extension by aheadWorks.

The following bugs have been fixed in Product Questions v.1.3:

• Short tags in templates
• ‘aw_’ prefix added to table name
• Module disabling from backend fix
• Minor changes

Please find more information on the Product Questions page.

To download the User Guide please visit the Product Questions page.

• Global Record Search in the backend
• Incorrect visibility filling
• “Save and continue edit” button action
• Sorting by Yes/No in the backend

Please find out more about the extension on the Product Questions page.

Buy 5 most demanded products and get 20% discount!

1. Help Desk Ultimate

   Help Desk Ultimate is a perfect customer care and support solution for ecommerce sites based on Magento.

2. AJAX Cart Pro

   AJAX Cart Pro extension removes annoying page reloads on add to cart and delete from cart user actions. Items added instantly with animation effects.

3. Z-Blocks

   Z-Blocks a perfect tool for controlling static blocks in your store.

4. Product Questions

   Stay in touch with your visitors and customers with the help of Product Questions module. It adds a questions page to each product.

5. Follow Up Email

   Follow Up Email gives a comfortable and flexible way to automatically reach your customers on day X after an order had been placed.

Power Pack cost: $428 (Original price: $535, you save $107)

Find more information at SPECIAL OFFERS page