We are happy to announce the release of the Facebook Link User Guide which enables you to make your website more social. Using this Magento module, you can place the ‘Like’ button as well as the ‘Facebook login’ button anywhere on the site to promote the store among your customers’ Facebook friends or simplify user registration and sign-in.

The guide walks you through the extension configuration and explains the basics of creating a Facebook application. It also reveals how to put Facebook buttons at custom position on any page you like.

To download the User Guide as a PDF document, please visit the Facebook Link page.

The Help Desk Ultimate extension is a turnkey solution for Magento-based websites. It’s a perfect customer care and support Magento module with an efficient case tracking and resolution system indispensable for a successful e-commerce business.

Help Desk Ultimate v.2.8 is packed with new features that will help you make the work with tickets easier.

New features in this update include:

• Email rejecting patterns functionality implemented
  The Help Desk Ultimate Magento module is empowered with email rejecting option, which helps to configure the incoming emails and omit creating tickets from auto reply messages or spam messages.

Read more…

Improve your sales enabling your customers to refer friends to your store. In return, reward the referrers with percentage or flat discounts. Get the expanded and greatly improved Refer a Friend Magento extension v. 1.4 to benefit from a viral advertising.

With a bunch of great improvements implemented recently, there are more reasons for the Refer a Friend Magento module to be a ‘must-have’ plugin.

New Features:

• Give a bonus to the invited customer
  Now you can reward not only the referrer, but give discounts to the customer who makes a purchase after being invited by another customer, or for any other activity on your website.

Read more…

Reward your customers for activity in your store with real money! Newcomers and returned users can earn points for registering a new account, purchasing goods, writing product reviews, inviting friends to join your website, etc.

In turn, customers can make use of their reward points as cash discounts! Now it’s real with Magento Points & Rewards extension from aheadWorks.

Have a closer look at the Points & Rewards User Guide to learn more about the reward points, how customers can earn and spend them or check out their current balance.

This user guide focuses on the main Magento Points & Rewards module settings as well as gives you the detailed and illustrated description of the following features:

• various reward options types;
• rule creation abilities;
• referral system;
• advanced notifications;
• balance & transactions control;
• ability to change points balance from the backend.

Download the guide right now from the Points & Rewards extension page!

Magento RMA extension is an efficient method of controlling the return or exchange of the items sold to customers. The module ensures visibility and tracking of the item until the transaction is concluded.

Today we are happy to announce the release of the RMA User Guide which will assist you in providing the highest standards of customer service. This user guide introduces you to the main Magento RMA module settings, and gives you detailed and illustrated description of the following aspects:

• Creating RMA request from frontend & backend

  You can find the examples of adding RMA requests by guests, registered users, and store administrators.



• Controlling and editing pending requests

  Our User Guide explains how the admistrator can edit RMA information, including customer’s return address and the quantity of returned items, and define the request options.



• Managing request types and statuses

  Find out the way of creating new RMA types and statuses. By default, there are two request types and six RMA statuses, but you can easily add more according to your store requirements.



• Printing “Return Shipping Authorization” labels

  RMA requests which have the “Approved” status require registered customers to print a label with return address and other information. See step-by-step instruction for creating the label that should be enclosed with a returned package.

To download the User Guide as a PDF document, please visit the Magento RMA extension page.

E-Tourism Frontiers CEO Damian Cook pointed out that approximately 56% of travel is now booked online. No wonder! Booking has never been so easy before. 24-hour booking facility, process simplicity, less time consumption – it is only the beginning of the list of online booking advantages.

Looking at the needs of entrepreneurs for whom booking-related services is the crux of their business, aheadWorks Co. introduced Booking and Reservations for Magento – a feature-rich extension that helps you efficiently manage your booking and reservation work.

Today we are glad to announce the release of the Booking and Reservations User Guide which will assist you in configuring different booking products:

• Prague Walking Tour
  You can find an example of a daily reservation product with excluded recurrent day of week.



• Hotel Room
  A room can be reserved for 2 persons with ability to specify reserving date and time. Several single days are excluded and price rules are specified.



• Specialists Accepting
  An example of product with custom options available for booking on time basis – from Monday to Friday 10.00-19.00.



• Tickets
  Tickets can be reserved for a certain time during specified period.

Download the Booking and Reservations User Guide from the extension page: http://ecommerce.aheadworks.com/magento-extensions/booking-and-reservations.html

The Facebook Link extension by aheadWorks is intended to help you promote your online store among your customers’ Facebook friends. To turn this easy-to-use software into effective advertisement tool and be one step ahead of your competitors, we advise you to avail yourselves of the Facebook  Magento Link User Guide.

The User Guide provides exhaustive information on the Facebook Link module:

1. Introducing Facebook Link
2. Facebook Link Configuration
3. Creating Facebook Application
4. Facebook Link in the Frontend
   • Fast login with Facebook
   • Fast sign up with Facebook
   • My Account Page

Thus you can learn how to set up the Facebook Link extension and create Facebook application quickly and easily. You are also able to trace each customer’s step from the moment of logging in to your store (which form to use – Fast login with Facebook or Fast sign up with Facebook, how to allow/refuse from publishing posts on the Facebook Wall, etc.) till the moment of what and when will be published on the Facebook Wall.

Moreover, the User Guide explains how to make some certain information displayed on the Wall – details about items purchased, link to the store or to the product bought – and whether to use predefined variables or insert a link itself.

To download the User Guide as a PDF document, please visit the Facebook Link page.

We are happy to announce that the Advanced Newsletter User Guide is available for downloading now! The User Guide is intended for the Advanced Newsletter extension users as well as for those who only planning to purchase this aheadWorks software.

This User Manual aims to explain in layman’s terms how Advanced Newsletter works. It introduces you to the software settings and gives you detailed and illustrated description of the following aspects:

• Advanced Newsletter configuration
  This Guide will help you to escape any difficulties while setting up the Advanced Newsletter extension.
• Managing segments
  Find out how to add new segments and edit the existing ones. From this section you will learn how the default subscription works as well.
• SMTP configuration
  The User Guide describes how to create and configure a third party SMTP server.
• Auto-managing rules
  If you don’t know how to set up auto-managing rules, this section is exactly what is worth reading.
• Managing subscribers
  Learn how to edit, add new and synchronize your subscribers with MailChimp.
• Customer’s subscriptions
  With this section you will be able to look at the extension work from customers’ point of view.

Download the Advanced Newsletter User Guide right now from the extension page!

The Advanced Menu User Guide is designed to help you get the most out of the wide functionality available to you in the Advanced Menu extension. The Guide introduces you the essential features of this aheadWorks module and provides instructions on Advanced Menu configuration.

Being at the same time step-by-step software manual and the illustration of menu types’ appliance, the Advanced Menu User Guide will definitely become your partner in setting up Advanced Menu for your online store.

Please feel free to download the User Guide in PDF from the Advanced Menu page.

The new version of the Help Desk Ultimate extension offers you advanced multistore support! Now with a new possibility to create multiple email gateways you can add as many gateways as you need. Moreover, you can assign these gateways to departments what gives you an ability to perfectly tune your support workflow and considerably reduce time on tickets managing.

One more feature which makes work with tickets more flexible is ticket priority. This new option allows you to specify the level of ticket urgency when you for example, reassign ticket to other department. With status changes history feature you will be able to trace the history of all communications!

Tired of spam emails? The improved anti-spam system of Help Desk Ultimate 2.6 can secure help desk departments from losing on unwanted messages processing. Stop the flow of unsolicited emails and receive the help desk tickets only!

Check out other features we’ve prepared for this release

New features implemented in Help Desk Ultimate 2.6:

• Advanced multistore support
• Multiple email gateways support
• Advanced Product Questions extension integration
• Improved auto-submitters protection
• Incoming mail attachments support
• Tickets priority
• Offensive ticket ID filtering
• Variables parsing in departments templates
• Status changes history
• Tickets grid view speedup
• SQL queries optimization
• “Total” field in departments statistics
• Multistore support for departments statistics
• New log format – database instead of files, with ability to see the logs in admin grid
• Log auto-clearing
• New data storage algorithm
• External ticket view is now single-column
• Cron processes start control system, helps to avoid server overloads

The following bugs have been fixed:

• Memory limit bug
• 100% php load in some cases while receiving messages from gateway
• Bot protection sometimes treats human as a bot
• “Headers already sent” error
• Some template files are not compatible with disabled PHP short tags
• Tickets are not auto-assigned to departments in some cases
• seed.phtml is not IE8 compatible
• Wrong email for tickets parsed from Product Questions
• Wrong date appears if ticket status was changed from the list view
• Simple filters are very slow
• Minor security fix with attachments
• Creation of new tickets from email can’t be turned off

As you can see Help Desk Ultimate has become even more flexible and a bulk of new possibilities has been added. That’s why we’ve developed Help Desk Ultimate User Guide which will help you to set up this aheadWorks extension maximally efficiently for you online store. In the Guide you will find out how to manage departments and tickets, learn how to integrate the Product Questions extension and standard Magento Contact Form, get the illustrated description of gateways and cron configuration, and much more.

To download free User Guide in PDF and find more information about Help Desk Ultimate, please visit the extension page.