Help Desk Ultimate 1.2 Offers Store Owners to Migrate Tickets to Magento 2

Professional customer service is of exceptional importance for any online store. That’s why we continue developing and improving the functionality of our Help Desk Ultimate extension for Magento 2 to make it more useful and valuable.

Help Desk Ultimate 1.2 Offers Store Owners to Migrate Tickets to Magento 2


The current update of the Help Desk Ultimate extension for Magento 2 contains two main enhancements long-awaited by most of our customers.

Help Desk Ultimate 1.2

Department Restrictions

Some help desk departments may deal with quite sensitive data that needs to be kept in secret or may have access limitations at least. In this case, store owners need to differentiate permissions of certain Magento admins for those departments and that’s exactly what the new feature offers.

Magento Training: Take the Right Course

The first task to set when we start an absolutely new and complex action is the search of relevant information and exploration of the surrounding landscape.

According to this logic, if you aim to get some specific knowledge, e.g. related to Magento 2 coding or administrating, you need to find some reliable and valuable sources of expertise. It may seem a simple task, but it is definitely not in fact.

Magento Training: Take the Right Course

Magento related data is so huge and often slightly structured that the search of best sources may take a lot of time and efforts. So, for the best effect let’s start with the information provided by the Magento team.

Magento U

Magento U is a set of either free or paid courses provided by the Magento team or trusted instructors, where students are able to choose taking courses online or offline.

The official Magento U page offers more than 50 courses, course combinations, and bundles tailored for frontend and backend developers, system administrators, merchants, business analysts, and marketers. The biggest and most complex set is provided for developers of course.

Latest Aheadworks Updates: March 2017

We usually strive to highlight all the updates of our extensions. However, sometimes one-featured enhancements are not described in individual blog posts, though quite often they are the long-expected features requested by many of our customers.

Latest Aheadworks Updates: March 2017

So, today we’d like to draw your attention to that kind of updates you possibly missed in the heavy flow of information you get on a daily basis. Please look through the provided below functions as they can be the things you’ve been waiting for some time.

Magento 2 Extensions

The Subscription & Recurring Payments extension for Magento 2Subscription & Recurring Payments 1.2 Support is one of the most popular global payment gateways and it’s just good for product subscriptions. Now your customers are able to use it for their subscriptions and automatic recurring payments.

Stripe Support
Stripe is also widely spread on the globe and used by multiple users. Starting from the 1.2 version, the Subscription & Recurring Payments extension supports this payment gateway as well. In total, the module currently supports three payment systems: PayPal,, and Stripe.

Advanced Reports 2.3 for Magento 2: Data Comparison and Segmentation

Have you already updated and tried out the latest version of the Advanced Reports extension for Magento 2 released two weeks ago? Well, if not, today you have a great chance to get even more useful features with Advanced Reports 2.3.

Advanced Reports 2.3 for Magento 2: Data Comparison and Segmentation

This update includes two more demanded features applied to almost all the reports of the extension.

The Advanced Reports extension for Magento 2Advanced Reports 2.3

Data Comparisons

You’ll certainly agree that retrospective analyses are not visual and demonstrative enough without the comparison functionality. Advanced Reports 2.3 gets rid of this shortage and provides you with the intuitive and convenient ‘Compare to’ block added to the extension’s calendar.

Reward Points 1.1 for Magento 2: Easy Point-related Refunds and Advanced Email Notifications

In accordance with the ecommerce etiquette, rewards points are a compulsory element of any online store.

Not only made to observe traditions reward points are able to motivate additional sales and even take part in transactional processes, including refunds. The next version of our Reward Points extension for Magento 2 allows you that thing and even more to make rewarding closely intertwined with the sales mechanism.

Reward Points 1.1 for Magento 2: Easy Point-related Refunds and Advanced Email Notifications

Today we present you Reward Points 1.1 that received a lot of enhancements that significantly extended its scope of competence.

Reward Points 1.1 for Magento 2

The Reward Points extension for Magento 2Refunds with Points

This function is extremely valuable for any digital store as it brings two obvious advantages. First of all, it allows you to get rid of unwanted money transfers often entailing additional costs. The second and, possibly, more advantageous benefit is that you can retain customers this way and get more sales.

If the setting option ‘Refund to Reward Points Automatically’ is enabled each new credit memo page appears with the Refund to Reward Points checkbox. The box is checked and prefilled by default, so you have nothing to do, if reward point based refunds are usual in your store. Still, traditional refunds are also possible, if you uncheck the box before you save the related credit memo.

SmartOSC Co-founder, Thai Son: “The Trend We See in APAC Is that Marketers Are Willing to Push the Envelop”

Lately we’ve been told much about the marvelous rise of ecommerce in the Asia-Pacific region and convinced that it’s getting to become a driving force of global digital trade for the next decade.

So, where does the future of ecommerce lie? Is it really moving east and does Magento keep up with that great resettlement? We asked Thai Son, SmartOSC co-founder and our partner, to shed some light on the disposition firsthand.


“SmartOSC is a premium, full-service E-commerce agency for leading brands and e-tailers, with a sharp focus on developing user-centric and commercially successful online stores.”

10 Components of Convincing Abandoned Cart Emails

Each time we want to achieve something we set a goal and it’s absolutely necessary to have it as detailed and clear as possible.

It may sound a bit surprising, but often people have no clear ideas before they start accomplishing a task and that’s usually the main reason they fail. The thing is that a goal is not always the desired result. I mean, if you’d like to sledge down the mountain you need to move the sled most effectively. So, the result you need is pleasure and the goal is to push the sled down.
10 Components of Convincing Abandoned Cart Emails
It’s a simple task, but if we have a multi-factor environment the search of that ‘real’ goal may become truly difficult.

Abandoned cart emails is an example of that real life situation, when the result depends on multiple success components. So, if the final result requires to run several subsequent or simultaneous processes, it also demands to set up a number of intermediate and resulting goals.

Why Do Customers Abandon Carts

There is a million of reasons why customers abandon their carts, and we should consider them all. Of course, it’s impossible to remove each of them, still you can try to handle them in the most effective manner as far as usually they arise from only few issues.