Coming soon: brand new RMA extension from aheadWorks

An habitué of aheadWorks forum suggested that it would be great to have “a system for customers to request a return” and many of you favored the idea agreeing that “this would be a fantastic module”. aheadWorks Co. is glad to announce that this Magento extension is on the way to release and today we are ready to disclose some details of our new add-on.

The RMA (Return Merchandise Authorization) extension will allow your customers to return the products bought to have them replaced or refunded within the admin specified warranty period. If you need more request types – repair, credit for another product, or anything else – you can easily create them in the backend and specify the store view for each request.

With the flexible extension settings you can configure the RMA module in accordance with your needs – allow/forbid guests to make a RMA request, enable/disable attachments, create a separate RMA department and specify its email and address, etc.

In the frontend, everything is easy and intuitively understandable. Having selected the required order and products, customers can choose the request type, specify the package condition, and even add a couple of words as comments.

Such options as print labels, tracking codes, and email notifications make it easy for you to follow every RMA request and product returned.

4 Comments

Robert Brodie

about 6 years ago

When you mention label printing - does that mean that the customer can print out their own RMA label to ship the product back?

Reply

Stasia

about 6 years ago

Yes, you are absolutely right. Customers can print out the RMA label. By the way, you can find the screenshot of the print label on the extension page. Moreover, you can try to create it in the demo.

Reply

Raj Chatterjee

about 6 years ago

Can I avail of any discount codes for this?

Reply

Stasia

about 6 years ago

Each our customer can get a 10% discount when buying 2 or more products per order. Moreover, I would recommend you to visit our website to find out which other promotions we have at the moment.

Reply

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