Interview with Magento Store Owner
Hi there! It’s a perfect day for Magento store owners! Each month we highlight a store from our clients base and listen to what vendors say about Magento extensions they have chosen to organize a proper work and make their customers’ experience a smooth one. This is one of the most important things the store owner needs to accomplish when selling anything online, whether that includes services or products.
If you would like to share your site with Magento society, please contact us at email@example.com and provide us with the details of your website.
Today we are talking to Raul Zendejas, who invited us to view his website mjrsales.com. MJR sales is a warehouse store known for buying and selling in the discount business for almost 20 years.
Q: How did you come up with Magento platform?
A: We had started our search for a new e-commerce platform after we realized that our current solution lacked flexibility and the features we wanted and needed. Our previous platform mainly concentrated on eBay as our primary channel and we wanted to expand our website to become our main/multi channel. MJR sales has been on eBay since 2001, and we have had many experiences with several different platforms, most of them SaaS (software as a service). We found that all of the Saas platforms looked at a website as either secondary or not even relevant, so we set out on our own to find the proper solution.
After an exhaustive search and comparison of platforms we proudly decided on Magento. Magento’s flexibility, amazing resources and top notch extension providers (such as aheadWorks!) made it an easy choice. One of the biggest benefits of choosing Magento was its start up/maintain costs fit our budget. Many of the SaaS companies we looked at charged a flat fee, plus a percentage, which was too expensive and not in our budget!
So, we currently use Magento as our main platform to populate our products to eBay.
Q: Why did you choose aheadWorks Co. as a Magento extensions provider?
A: After researching all of the extension providers out there, we found nothing but positive feedback about aheadWorks. In addition, the extensions fit our needs precisely.
Q: What aheadWorks extensions do you use?
- Advanced Newsletter
- Advanced Reports
- Checkout Promo
- Follow up Email
- Grid Manager
- Help Desk Ultimate
- Market Segmentation Suite
Q: Quite a big list! What impact do our extensions have on your business?
The impact of some of these extensions is immeasurable. In particular, Help Desk Ultimate for our customer service team and customers is priority number one. We can adamantly say it has helped us insure that our customers are always happy.
The Advanced Reports extension has helped us out immensely. We are able to make smarter and faster marketing and merchandising decisions than ever before. Advanced Reports has greatly impacted our bottom line.
In addition, the Advanced Newsletter extension is yet another “can’t live without” extension. Its ease of integration and capability to sync to our MailChimp account has been amazing. We would be completely lost without it since e-mails are at the core of our marketing strategy.
Q: Describe your experience in using aheadWorks extensions.
A: We have been able to successfully modify the Advanced Reports module. It was relativity easy since aheadWorks follows all the best practices and standards to the letter. We are sure, should we ever need to modify another extension – we will experience the same ease.
Q: Did you experience any troubles using the extensions? Did you apply to our support team?
A: What can we say about the support team? We have had many, many, many discussion with them. Every single one was responded to promptly and respectfully. In addition they solved our issues!
Q: Any last words you might have?
A: After being in business for 20 years, 10 of them online, it was such a relief and refreshing feeling to have found a partner like aheadWorks. We look forward to many years of business together!
Q: Thank you for your time, Raul, and thank you for being a Magento devotee.
P.S. Want your store to be featured next month? We are looking forward to your emails at firstname.lastname@example.org.