RMA User Guide now available for Download
Magento RMA extension is an efficient method of controlling the return or exchange of the items sold to customers. The module ensures visibility and tracking of the item until the transaction is concluded.
Today we are happy to announce the release of the RMA User Guide which will assist you in providing the highest standards of customer service. This user guide introduces you to the main Magento RMA module settings, and gives you detailed and illustrated description of the following aspects:
- Creating RMA request from frontend & backend
You can find the examples of adding RMA requests by guests, registered users, and store administrators.
- Controlling and editing pending requests
Our User Guide explains how the admistrator can edit RMA information, including customer’s return address and the quantity of returned items, and define the request options.
- Managing request types and statuses
Find out the way of creating new RMA types and statuses. By default, there are two request types and six RMA statuses, but you can easily add more according to your store requirements.
- Printing “Return Shipping Authorization” labels
RMA requests which have the “Approved” status require registered customers to print a label with return address and other information. See step-by-step instruction for creating the label that should be enclosed with a returned package.
To download the User Guide as a PDF document, please visit the Magento RMA extension page.